General Questions: How do I get a unit repaird by NMP under warranty?
To obtain warranty service you must get return authorization by mailing NorCross at customerservice@norcrossmarine.com or by filling out an online Warranty Claim Form here: http://www.hawkeyeelectronics.com/customer_service/form_mail/inquiry-warrantyclaim.htm .
Write this RM # on the outside of the box you are mailing the unit in. Securely pack the unit, and mail prepaid via insured post to:
NorCross Marine Products, Inc.
Warranty Department
6881 Kingspointe PKWY
Suite 8
Orlando, FL 32819
NorCross Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship for two years from the date of purchase.
A copy of the original sales receipt is required as the proof of purchase for warranty repairs. If the problems are related to depth readings, please send the transducer along with the unit when sending for repair.
Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NorCross determines that the defect is not covered under the NorCross Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available.
Last update: 2008-10-02 11:39
Author: Customer Service
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